We are able to refund your purchase price or provide a store credit if your merchandise is returned and received within 15 days from the date of purchase and in original condition. Return Shipping charges are the responsibility of the customer and will not be refunded.
Please contact us at firstname.lastname@example.org for a return authorization form and to ensure that it is not a final sale or holiday item. After 15 days, all sales are final. Unfortunately, we do not provide refunds/credits for shipping/handling charges, returns over 15 days, final sale or Holiday products.
CoolStuffForTheKitchen.com asks that merchandise be returned in its original condition meaning that the merchandise is unworn, unused, unwashed, and in original packaging and that you include a copy of the return form with your reason for return.
Items returned without a return authorization form, past 15 days, or not in original condition will be returned to customer at the customer's expense.
If your return qualifies, you will receive a full refund for returned items minus the cost of shipping. Returns are also subject to a 10% return/restocking fee. Customers are responsible for return shipping costs. All items must be returned in original condition and packaging. Items that are broken or damaged in the return shipment will not be refunded.
Custom and/or Personalized Items: Items that are custom made or personalized may not be returned. If the item is defective, you must report the defect within 10 days of receipt of your order. Cool Stuff for the Kitchen will replace the item at no cost to you. If there is an error on the personalization that is the fault of Cool Stuff for the Kitchen, the item will be replaced at no cost to you. When you place your order, you must enter the personalization EXACTLY as you want it to appear on your item. If the personalization on the item matches the personalization information Cool Stuff for the Kitchen received on your order, the item will not be accepted for replacement. If the item has been discontinued and cannot be replaced, a similar item will be substituted.
Credits to credit cards take approximately two weeks to process from the time the return is received and processed.
Cancelled or modified orders must be done as soon as possible. Call or email your request, we will do everything we can to assist you. If the order has been shipped we will not be able to cancel or modify the order, it would then be the customer's responsibility to send the package back to CoolStuffForTheKitchen.com and the original return/ exchange policy will be applied.
Exchanged items along with orders that use a store credit are not eligible for free shipping.
PLEASE NOTE: All Final Sale merchandise is Final Sale, NO RETURNS, NO EXCHANGES.
All return shipping charges are the responsibility of the customer.
Cool Stuff for the Kitchen reserves the right to change this policy at any time.